Event management tech supplier EventsAir has announced the launch of its new AI-powered support hub, with a new AI chat assistant ‘AirBot’. The technology is powered by Intercom, a major provider of customer service solutions.
Within the EventsAir platform, AirBot offers instant answers 24/7 and is trained on the company’s database. Simple issues can be resolved more quickly, while complex queries are redirected to the EventsAir support team.
EventsAir reports that users can now:
- Access instant answers anytime through AI-powered live chat
- Navigate a centralised Help Centre packed with how-to guides, tutorials and resources tailored to event planners
- Connect directly with expert support professionals for live, 24/7 personalised assistance if needed
“Integrating AI into our support ecosystem allows us to set a new standard for how customer support should be delivered,” said CEO of EventsAir Chris Ridd.
“This release is about making expert support effortless and accessible. Our team remains as committed as ever to providing hands-on, dedicated support, but now, we’re empowering customers with immediate solutions at their fingertips to help them succeed faster,” added chief customer officer at EventsAir Renee Elliott.
For more information visit www.eventsair.com.
