As every year, the UFI team has been listening and chatting with our members and industry leaders from all around the world to get their views on next year. Here, in five concise themes, is our view on what will shape the next 12-18 months.
Doubling down on customer focus
It is easy to become distracted by the big picture, but it is important to stay focused on what we do best as an industry: build and operate marketplaces. In the coming year, we will (re)learn what we applied in the recession 15 years ago: focus on the customers, make sure they have a successful show and make the right connections. We will learn from other industries, other colleagues, other geographies, plans for dealing with inflation, strategies for adapting operations, and other workflow adjustments that are needed. But: Don’t let the pressures of the day distract you from that essential mission.
The climate crisis will hit
This will impact us on multiple levels. Extreme weather conditions will lead to show cancellations or postponements more regularly, and they will prevent some people from participating. Our customers increasingly have their own Net Zero targets to achieve, and that will shape the way they participate in our shows. We will also need to tangibly demonstrate our own ‘race to zero’ plans for our events which need to become a greener option for business each year. We will have to show that business events are part of the solution to the climate crisis. We have to compare the carbon impact of participating in our events to the carbon footprint required to generate the same amount of business without two or three days at a trade show. We can do this. We have the tools. Part of our Net Zero Carbon Events initiative is to develop the carbon aggregate measurements for events.
More data, less hype
More and more, data insights and intelligence drive the development of shows and portfolios. We are done with debating whether or not ‘the future is digital’. It is and we are creating it as an industry. What some still call ‘hybrid events’ is really just the smart adoption of technology and data to make the face-to-face marketplaces we run more successful. In 2023, the hype around ‘hybrid’ or ‘metaverses’ fuelled by marketing spend from start-ups or Silicon Valley-based conglomerates, will lose steam. People will use what actually works for them. It will be less glamorous, but more efficient.
Staffing stays key
Everyone is hiring. Still. And it will stay like this. We need new skills, new talent, and new perspectives. We now understand that we need to better ‘sell’ our industry to the people who we want to work with us. Our Next Generation Leaders say that we are the industry that builds and serves communities. Let’s be at the forefront of people’s minds as they are entering the workforce! Let’s work to bring in the most diversely talented and educated people that make – and keep – our industry a true melting pot of different talents.
Accelerating change
During the pandemic, we learned how to flex our adaptability muscles. We had time to experiment and learn from both our successes and failures. Since then, we have had a bit of a return to normal. But we cannot just ‘play our greatest hits’ – we need to push the envelope. We need to do more. We now have teams who are seasoned at fast adaptation. They are making more data-based decisions and are open to learning from each other. Expect this to lead to more new ideas, new formats, new launches, mergers, acquisitions and other developments that will drive the eternal engine of our industry.
